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Udemy Training Content

In the hands-on training provided by Arcus Japan, a leading CRM company, experienced instructors will provide easy-to-understand explanations of the main functions of Microsoft Dynamics 365 through actual operation. The training is divided into the following three areas, and participants will be able to learn practically about the workflow through exercises and quizzes.
・Dynamics 365 Sales Introduction
・Dynamics 365 Customer Service Introduction
・Dynamics 365 Basic Functions Edition - Basic Knowledge and Basic Operations - (Supports Power Apps model-driven apps)

Product/Service Overview

  • 01. Getting started with Dynamics 365 Sales

    This course is ideal for those who want to learn about Dynamics 365 Sales, or those who are currently considering or using it and want to understand its features. Aiming to improve sales efficiency and customer satisfaction, you will gain basic knowledge and an understanding of how to use Dynamics 365 Sales. Expand your business's possibilities with content that even beginners can learn with confidence!
    Skills you will learn: Basic knowledge of Dynamics 365 Sales, registering and managing sales activities, creating leads and managing cases, and working with orders, closing and opening sales, and invoicing.
    　▶Watch here: https://https://www.udemy.com/course/dynamics-365-sales/?referralCode=AC15352BFAFEF79670F9

  • 02. Get started with Dynamics 365 Customer Service

    This course is ideal for those who want to learn about Dynamics 365 Customer Service or are considering implementing or proposing it. Participants will aim to improve the efficiency of customer service operations and customer satisfaction. The content is easy to understand for anyone with basic computer skills. Learn the basics of Dynamics 365 and build your future career!
    Skills you can learn: Basic knowledge of Dynamics 365, understanding the workflow of customer service, basic image of app operation, understanding and memorizing technical terms
    　▶Watch here: https://www.udemy.com/course/dynamics-365-cs/?referralCode=6B3A4E44A9E01C390B25

  • 03. Dynamics 365 Basic Functions: Basic Knowledge and Operations (Power Apps Model-Driven Apps Compatible)

    This course is ideal for beginners who want to learn about Microsoft Dynamics 365 and Power Apps (model-driven apps). You will master the basics of CRM and acquire the skills to use it to improve the efficiency of your company's operations and promote digital transformation. This course is designed for those who want to take part in the course with confidence. Join now and expand the possibilities of your business!
    Skills you can learn: Basic operation of Dynamics 365, understanding the differences between Power Apps, data management skills, visualization dashboard operation
    　▶Watch here: https://https://www.udemy.com/course/dynamics-365-power-apps/?referralCode=26F90BCAED6C3BB4ED6F

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