Products and Services

Customer Value-Driven CRM "EMOROCO™"

Arcus Japan has developed the AI-powered CRM "EMOROCO™" that will "change CRM in Japan"

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  EMOROCO CRM

  #CRM・xRM

  #EMOROCO

  #CRM

  EMOROCO CRM is a group of components that promotes CRM development by accumulating the knowledge of Arcus Japan, a leading CRM company.

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  Data integration support EMOROCO DWH

  #EMOROCO

  #Data analysis and report forms

  #data linkage

  #Support services

  #CRM

  There are many tragedies occurring where accumulated data is left unused and not put to good use.
  "EMOROCO DWH" complements and revitalizes data lakes, powerfully promoting the use of corporate data.

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  EMOROCO AI

  #CRM・xRM

  #Dynamics365

  #EMOROCO

  #Artificial Intelligence/Machine Learning (AI/ML)

  #Customer/Sales Strategy (SFA)

  #Customer Service Call Center (CS)

  #Marketing Automation (MA)

  #CustomerExperience

  #Solution

  #Omnichannel

  #HAVE

  #Field Service (FS)

  #CRM

  #HoloLens

  Arcus Japan provides personalized CRM (Customer Relationship Management) and EMOROCO solutions to support strategic business challenges through CRM.

Industry Solutions

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  CRM solutions for the real estate industry

  #CRM・xRM

  #Dynamics365

  This is a Dynamics-specific solution for real estate brokerages that assumes the use of Dynamics 365 Sales as its CRM platform. Emails and tasks are recorded in association with cases and customers, enabling personalized customer management and supporting sales representatives' daily work.

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  EMOROCO CRM

  #CRM・xRM

  #EMOROCO

  #CRM

  EMOROCO CRM is a group of components that promotes CRM development by accumulating the knowledge of Arcus Japan, a leading CRM company.

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  School Information Integrated Solution (EMOROCO ERM)

  #CRM・xRM

  #Dynamics365

  #ERM

  We offer "Education Relationship Management (EMOROCO ERM)," a Dynamics 365-based solution for the Japanese education market, to strongly support university reform efforts and build a strong IT infrastructure to thrive in an era of universal admissions.

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  Hospital information integration solution (EMOROCO HRM)

  #CRM・xRM

  #Dynamics365

  #HRM

  Through system solutions such as "accounts receivable management," "incident management," "medical equipment management," and "goal management," we link elements related to daily work (people, things, activities, results, etc.) and enable management that includes a timeline.
  It promotes the sharing of information about business operations and supports analysis, continuous improvement, and operational efficiency.

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  Integrated Resort Solutions (EMOROCO IR)

  #CRM・xRM

  #Dynamics365

  #GO

  In addition to integrated management of customer information, we provide entertainment solutions to improve customer service through the use of smart check-in and remote concierge services.

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  Sales support solution for car dealerships (EMOROCO VRM)

  #CRM・xRM

  #Dynamics365

  #VRM

  We provide sales support systems for dealerships that utilize data analysis, AI (artificial intelligence), and concierge robots to assist with customer negotiations.

ASTERIA WARP dedicated adapter

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  Microsoft Dynamics CRM Adapter for ASTERIA WARP

  #ASTERIA WARP dedicated adapter

  #Omnichannel

  #ASTERIA

  #data linkage

  By combining existing ASTERIA WARP adapters, data integration between Microsoft Dynamics CRM and external systems can be flexibly handled. Furthermore, a data integration platform can be built without programming, significantly reducing the development and maintenance man-hours and costs that would otherwise be incurred with individual development using APIs.

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  uSonar Adapter for ASTERIA WARP

  #ASTERIA WARP dedicated adapter

  #ASTERIA

  #data linkage

  By linking with the data integration tool "uSonar" equipped with the corporate database "LBC," we are able to always use the latest corporate information, thereby improving the accuracy of corporate information and reducing maintenance costs.

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  Business Card Prosperity Adapter for ASTERIA WARP

  #ASTERIA WARP dedicated adapter

  #ASTERIA

  #data linkage

  It works in conjunction with Yamato System Development's "Business Card Prosperity" to enable the acquisition, addition, and updating of business card information.
  By using it in combination with ASTERIA Warp, you can improve the accuracy of information and reduce costs.

Microsoft Dynamics 365 compatible add-ons

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  DEXPath

  #Dynamics 365 Add-on

  "DEXPath" supports travel expense settlement using the [Activities] section of Dynamics 365 (Dynamics CRM), etc. It provides components to enable automatic output of local travel expenses.

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  WorkflowUtility

  #Dynamics365

  #Dynamics 365 Add-on

  "WorkflowUtility" is a "user-defined workflow activity" that provides functions such as arithmetic operations and aggregation.

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  BizCync

  #Dynamics 365 Add-on

  "BizCync" is a solution that imports business card information into Dynamics 365 (Dynamics CRM) by linking with "Business Card Promotion."

EMOROCO Extension Tools

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  Mixed Reality Integration Services

  #EMOROCO

  #data linkage

  By integrating Mixed Reality (MR) with EMOROCO, it becomes possible to easily visualize things that were previously invisible or difficult to distinguish, creating new value.

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  EMOROCO Anti-Social Check Service

  #EMOROCO

  #Support services

  "EMOROCO Anti-Social Check" is an optional service that works in conjunction with Senard Co., Ltd.'s anti-social forces database "minuku" to resolve compliance issues related to customer information managed by CRM.

Products and services

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  Governance strengthening support services for small and medium-sized enterprises

  #CRM・xRM

  #Dynamics365

  #PowerApps

  #Power Automate(Microsoft Flow)

  #training

  #PowerPlatform

  Using Microsoft 365, Power Platform, and Dynamics 365, we provide a platform that can fundamentally solve the problem of rules not being followed even when they are set, and we also provide support for their implementation and establishment.

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  Microsoft Dynamics 365

  #CRM・xRM

  #Dynamics365

  #Customer/Sales Strategy (SFA)

  #Customer Service Call Center (CS)

  #Marketing Automation (MA)

  #Field Service (FS)

  This business application integrates Microsoft's CRM "Microsoft Dynamics CRM" and ERP "Microsoft Dynamics AX" into a single cloud service. It automates key business processes such as finance, field service, sales, marketing, and customer service.

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  Microsoft 365

  #Office 365

  #SharePoint

  "Office 365" is the collective brand name for the four services: "Office365 Business/Proplus," "Teams," "SharePoint Online," and "Exchange Online."

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  Microsoft Azure

  #Artificial Intelligence/Machine Learning (AI/ML)

  #HAVE

  Microsoft Azure is a general term for cloud services provided by Microsoft.
  However, it is possible to build a robust network by linking with on-premise (servers installed in-house) and using load balancing functions.

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  Microsoft Dataverse (formerly CDS)

  #Dynamics365

  #PowerApps

  #PowerPlatform

  #data linkage

  Microsoft Dataverse is a database that can be used across the Power Platform provided by Microsoft.
  Dataverse allows you to securely store and manage data used by your business applications.

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  ASTERIA WARP

  #ASTERIA WARP dedicated adapter

  #data linkage

  #ASTERIA WARP

  ASTERIA Warp is designed with the broader public in mind, rather than for specialized engineers, and is the perfect product for no-code development across a wide range of industries.

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  PowerPlatform

  #data linkage

  Power Platform is a collective term for four services: Power Apps, Power Automate, Power BI, and Power Virtual Agents, which allow you to create any digital solution using low-code.
  Based on the idea that anyone can become a developer, this service allows professional developers to focus on more advanced tasks, while enabling business users to create their own digital solutions.