Hello, this is Matsubara, CRM Evangelist.

Concerns that "it might not be suitable for our industry"

When considering implementing a CRM system, many people have concerns such as, "I'm familiar with general CRM systems, but will this really suit the business practices of our industry?"
Standard data structures such as those for clients and projects may not adequately capture industry-specific management items—such as pet medical records, vehicle inspection cycles, treatment history, and project deadline management.

Because EMOROCO CRM Lite allows you to freely design entities and fields without coding, we have introduced numerous operational methods tailored to the specific practices of each industry.
This article provides a list of implementation guides categorized by industry.
If there's an industry that interests you, feel free to start reading from there.

Medical and healthcare

• For dental clinics: How to systematize patient recall and regular check-up flows
• For pharmacies and dispensing pharmacies: How to design patient relationship management as a primary care pharmacy.
• For Veterinary Hospitals and Pet Salons: How to Design Medical Record Management and Relationships with Pet Owners

Beauty and relaxation

• For beauty salons and spas: How to design customer visit cycle management and repeat customer development.
• For nail salons and eyelash extension salons: How to design customer visit cycle management and repeat customer development.

Health and Fitness

• For Fitness and Sports Gyms: How to Systematize Member Retention Rates and Personalized Proposals

Construction, Real Estate, and Professional Services

• For Construction Companies and Design Firms: How to Design Lead Management and Long-Term Sales Flows for New Construction Sales
• Complete Guide to EMOROCO CRM Lite for Professionals (Tax Accountants, Social Insurance and Labor Consultants, Administrative Scriveners, Judicial Scriveners, Lawyers)

Automotive and Human Resources

• Design Guide for Automotive Dealers: Automating Vehicle Inspection, Maintenance, and Trade-in Processes
• Designing a "double-sided CRM" for recruitment and staffing agencies to manage both candidates and companies.

Even if the industries are different, the design principles are the same.

Comparing these articles reveals that, despite being in different industries, the underlying design philosophy of "preserving relationships as a system" is common to all of them.
Dental clinic recalls, veterinary clinics following up with pet owners, beauty salons cultivating repeat customers, and car dealerships sending out vehicle inspection reminders—all of these share the same structure in that they transform tasks that previously relied on the individual memory and attentiveness of the person in charge into a CRM-based system.

Even if your company's industry isn't listed here, the design concepts I've introduced can be applied to many other industries.
Please start by referring to articles in similar industries, or feel free to contact us for advice.

EMOROCO CRM Lite costs ¥1,500 per user per month (minimum 3 users) and has no initial setup fee, with a 30-day free trial.https://www.emoroco.com/You can start from there.
IT implementation subsidy eligible tool number: DL07-0022934.

We also offer a monthly newsletter, "ARCUS NEWS," which provides updates on EMOROCO CRM Lite and other useful information for CRM operations.
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Additionally, we publish useful articles about CRM 4.0 on note ( https://note.com/arcuss_crm ), so please check them out as well.

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