Hello, this is Matsubara, CRM Evangelist.

"It says it's 1,500 yen per user per month, but how much does it actually cost?"

This question is correct.
The cost of SaaS cannot be measured solely by the "monthly license fee."
You should make your decision only after you know the "actual cost" that includes optional fees, implementation time, subsidies, and comparisons with other tools.

This article will reveal the entire cost structure of EMOROCO CRM Lite without hiding anything.

Basic fee structure

License fee

Unit price: 1,500 yen/user/month, initial fee: 0 yen

There is no limit to the number of users.
You start with 3 users and can add more as you grow.

Important: Minimum 3 users

Whether you want to use it alone or with two people, the minimum contract is for 3 users (4,500 yen per month).
However, it is also possible for multiple sole proprietors to jointly use a single environment and separate data using security roles based on department or form.

Overview of Optional Fees

Here's a list of any optional fees that may arise in addition to the license fee.

Cases where options are actually needed

Cases where adding records (500 yen/5 records) is necessary:
This occurs when the standard record limit is exceeded.
For small and medium-sized enterprises (with around 500 to 2,000 customers), it's usually possible to operate without any additional costs.

Cases where a customer portal (¥20,000/month) is necessary:
This is necessary when you want to directly link external inquiry forms or web forms to your CRM.
This eliminates the transcription costs associated with the process of "inquiry → email reception → manual input → CRM registration," as customer information is automatically registered in the CRM.

For a monthly investment of 20,000 yen, the cost savings would be 20,000 yen per month if the calculation is: "5 minutes per entry for transcription cost × 100 entries per month = 8 hours/month × hourly wage of 2,500 yen = 1 yen/month".

Are there any "hidden costs"? — Let me be honest.

The actual cost of a CRM is "license fees + hidden costs".
We compare the hidden costs of major CRMs.

In the case of Salesforce (based on our own comparison)

• Initial setup and customization costs: 50 to 300 yen
• Personnel costs for a full-time manager (annual): 500 to 800 million yen
• Add-on/additional feature fees: tens of thousands to hundreds of thousands of yen per month
• Annual total (10 people): 500 to 1,500 million yen

In the case of kintone (comparison based on our own company's experience)

• Initial setup costs (outsourced): 30 to 100 yen
• Additional development costs (for each feature added): 10 to 50 yen per update
• Plugin costs: 5,000 to 20,000 yen/month
• Annual total (10 people): 100 to 300 million yen

In the case of EMOROCO CRM Lite

Potential costs:

Costs that will not be incurred:

• Initial cost: 0 yen
• Custom development costs: No-code solution (extendable with external logic call functionality coming soon).
• Dedicated IT administrator: Not required (On-site staff can change settings without coding)
• Version upgrade fee: Provided as a standard SaaS feature.

Total cost calculation over 3 years based on the number of users

We will simulate the most realistic "how much it will cost over three years."

Pattern 1: Small Start (3-5 people)

Pattern ②: Standard size (5-10 people)

Pattern 3: Medium-scale deployment (20-50 people)

How will costs change with the use of subsidies?

This is a cost simulation using the Digitalization and AI Introduction Subsidy 2026 (Tool Number: DL07-0022934).

Subsidy rate: Up to 1/2 of eligible expenses (if conditions are met)

Subsidy utilization simulation (5 people, 1 year)

Subsidy utilization simulation (10 people, 1 year)

【Note】
Subsidies are not available for contracts or implementations that have not yet been approved.
Please be sure to enter into this contract only after the grant decision has been made.
For the latest information, please visit the official website (https://it-shien.smrj.go.jp/）でご確認ください。

3-year cost comparison with competitors

Based on our experience implementing various CRM systems in-house, we will compare the total costs for 5 people over 3 years, drawing on actual measured values.

*All values ​​are for reference only. Prices vary by company. Kintone is listed as a reference value because it requires a minimum of 10 users.

The 3-year cost of EMOROCO CRM Lite is approximately 55% of HubSpot, 25% of Salesforce, and 13% of Dynamics 365.

Choosing something simply because it's cheap is wrong—you need to make decisions based on factors other than cost.

We've been talking about costs so far, but "choosing something because it's cheap" is not the right criterion for making a decision.

For companies that find EMOROCO CRM Lite, priced at ¥7,500 per month, to be "expensive," other tools might be more suitable.
For companies that find Dynamics 365 at ¥32,000 per month to be "cheap" (fully utilizing Microsoft 365 and operating globally), Dynamics 365 is the right choice.

The correct question is, "What kind of return can be expected for this cost?"

EMOROCO CRM Lite's return on investment (for reference)

For detailed ROI calculations by industry, please see " Calculating EMOROCO CRM Lite Implementation ROI by Industry ".

Summary: Make decisions based on the "overall picture" of costs.

EMOROCO CRM Lite has a simple cost structure with very few hidden costs other than license fees.
It's unlikely that the budget will skyrocket after implementation.

First, use our 30-day free trial to see if it's worth the cost using your own data.

Start your 30-day free trial here
Digitalization and AI Implementation Subsidy 2026 Compatible Tool Number: DL07-0022934
Product Info:https://www.emoroco.com/

Related article

• Calculating the ROI of EMOROCO CRM Lite by industry – A complete estimate of "how many times will a monthly investment of 1,500 yen become worthwhile?"
• A Complete Guide to Implementing EMOROCO CRM Lite with the Digitalization and AI Implementation Subsidy 2026: Application Procedures, Subsidy Amount, and Eligibility Requirements
• "Recommended CRM for Small and Medium-Sized Businesses" 2026 Edition - Top 10 Selections Based on Usage, Industry, and Budget
• EMOROCO CRM Lite 50 Frequently Asked Questions - Answering all your questions before implementation
• Why we switched from kintone to EMOROCO CRM Lite: From "creating CRM" to "nurturing CRM"