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[Udemy] Announcement of the release of the Dynamics 365 Customer Service introductory course

Hello everyone.

Arcus Japan previously released an introductory course on Dynamics 365 Sales on Udemy, and now we have released a second course, an introductory course on Dynamics 365 Customer Service!
This course is recommended for those who want to learn more about Dynamics 365 or those who want to learn about customer service systems.

Course introduction

Outline

This is an introduction to Microsoft's business application, Dynamics 365 Customer Service, and covers operations and applications in the customer service field.

Arcus Japan, a leading CRM company with a proven track record of success with many major companies, provides hands-on training, with experienced instructors providing easy-to-understand explanations of Dynamics 365 Customer Service, including quizzes.

This is a recommended course for those looking for materials that will give them an overview of what Dynamics 365 Customer Service is.

By taking this course, you can put what you learn into practice in customer service operations such as contact centers, which can lead to improved work efficiency and customer satisfaction.

The content is easy to understand if you have basic computer skills, so anyone can take the course with confidence.
*We do not cover content such as Dynamics 365 customization, so if you are interested in such content, please consider taking hands-on training!

The course consists of five sections, as follows:

  • Section 1: The course begins with an overview of the course and an introduction to the instructor, followed by an introduction to Dynamics 365 terminology.
  • Section 2: We will introduce the features and benefits of Dynamics 365, as well as how to try out the trial version of Dynamics 365.
  • Section 3: Explains the positioning of Dynamics 365 Customer Service, business scenarios, and Dynamics 365 Customer Service terminology.
  • Section 4: We will explain how to use Dynamics 365 to receive and respond to inquiries, as well as accumulate and utilize knowledge, using two business scenarios.
  • Section 5: This section summarizes the course and provides advice on future studies.

What you will learn in this course

By taking this course, you will learn the following:

  • Understand the position of Dynamics 365 Customer Service within Dynamics 365
  • Learn what Dynamics 365 Customer Service is and what it can do for you
  • Understand how to use the Dynamics 365 Customer Service app
  • You can learn Dynamics 365 terminology by taking quizzes.
  • You can see the process from accepting an inquiry to closing it in Dynamics 365 Customer Service.

Participants

I recommend this course to the following people:

  • People who want to know what Dynamics 365 Customer Service is
  • People who are considering or using Dynamics 365 Customer Service but don't know what it can do
  • People who want to sell Dynamics 365 Customer Service
  • Anyone who wants to make suggestions related to Dynamics 365 Customer Service

This is an introductory course, so if you have basic computer skills, it will be sufficient.
*Everyone reading this blog can take the course without any problems!
This course is suitable for those with no programming experience or who do not even own Dynamics 365.

Limited Time Campaign

For those who read this blog, we will provide a coupon that allows you to take Udemy content for both Dynamics 365 Customer Service and Sales for 1 yen for one month only!
You can take the course from the link below!

Get started with Dynamics 365 Customer Service

Getting started with Dynamics 365 Sales

This course is only available for one month from today, so please register early.
We plan to add more content in the future, so stay tuned!

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Person who wrote this article
Yuki Kawachi

He began his career as a systems engineer/system architect at a major Japanese system integrator, focusing on Microsoft products. He has been involved in CRM since the days of Dynamics CRM 4.0, manually implementing, launching, and developing CRM products in a variety of business areas, including sales, support, and marketing. He is particularly skilled in business design and implementation support in the SFA and call center fields. He then moved to a system integrator with no CRM experience and was involved in launching a CRM business from scratch. He is responsible not only for engineering but also for pre-sales. He has extensive experience in performance tuning and revitalizing troubled CRM projects for multiple companies, and is well-versed in both implementation and operation. In recent years, he has worked on the overall design and construction of CRM-focused data utilization platforms, utilizing Dynamics 365 and Power Platform, including non-coding business requirements fulfillment and integration with other systems and BI integration using ASTERIA Warp and other tools. He supports clients in their digital transformation efforts by providing consistent support, from post-implementation BI support to operational establishment. Currently, he is promoting the stage model of corporate transformation through CRM 1.0 to 4.0 that our company advocates, and is leading the spread of CRM 4.0, which realizes "a co-creation relationship that goes beyond trust with customers." He comprehensively provides consulting, system implementation, operational support, and education, and helps companies improve their CRM maturity.

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