A case study of a hospital struggling with information sharing both inside and outside the hospital
Information sharing has become possible, stimulating team medical care
Products and services introduced
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Pre-implementation issues
Due to security concerns, information could not be shared with outside parties, and doctors who travel frequently, part-time doctors, and senior staff members complained that they would be in trouble if they could not understand the situation within the hospital in real time.In addition, sharing information with outside parties was becoming an urgent need in order to strengthen communication with satellite facilities.
Effect after introduction
The introduction of the new CRM has enabled secure information access, allowing all staff, including doctors and upper management, to check the status of the hospital from anywhere. This has eliminated the need for doctors who are out of the office or who work part-time to check the status by phone, and has improved the work efficiency of hospital staff. Cooperation with satellite facilities has also become smoother, and the hospital is pleased that a team-based medical system is now in place.
