40% reduction in administrative work time for managing accounts receivable
Products and services introduced
Related keywords
Pre-implementation issues
The problem was that unpaid fees for patients transported to the emergency department could not be managed efficiently, which led to delays in collection. Although an unpaid fees management system had been created in the medical accounting system that had been used up until then, it was not customizable and the number of management items had increased too much, which was the cause of the system not functioning properly.
Effect after introduction
By implementing all systems, such as medical accounting and customer management, through CRM, we were able to see the status of outstanding payments at a glance. Patients with outstanding payments could be easily listed, and reminder letters could be printed all at once without having to check each one individually. The task of compiling reports on reminder results has also become easier, significantly reducing the burden on staff.
