Company N, a CC service subsidiary of a major electrical equipment manufacturer
Joint development of business templates for Dynamics CRM contact centers
Products and services introduced
Related keywords
Pre-implementation issues
・Want to realize a total contact center service business integrated with the operation service business (including QAC)
・We want to develop a foundation that can flexibly respond to customer needs and expand business opportunities.
・Service targets are "internal use," "external sales," and "direct sales"
・We want to develop a foundation that can flexibly respond to customer needs and expand business opportunities.
・Service targets are "internal use," "external sales," and "direct sales"
Effect after introduction
・Promote business negotiations with potential customers by providing demonstrations tailored to their industry and business operations
・Reducing construction man-hours by using base templates
・Reducing construction man-hours by using base templates
