Major machinery manufacturer S Company
Case study of business improvement by linking Dynamics 365 (CRM) with core systems
Products and services introduced
Related keywords
Pre-implementation issues
・The dispersion and unevenness of information between the local subsidiary and Japan through email and telephone alone results in communication loss and makes it difficult to search for information.
It caused delays in decision-making and other problems.
・Analysis of the operating status and service history of the equipment installed at the customer was not performed.
It caused delays in decision-making and other problems.
・Analysis of the operating status and service history of the equipment installed at the customer was not performed.
Effect after introduction
・Speeding up and streamlining the decision-making process
- It is now possible to centrally manage service information throughout the life of the device.
- It is now possible to centrally manage service information throughout the life of the device.
