Case Studies

Case Study

Major construction company S

Based on Dynamics CRM 2016 (on-premise), we have built an integrated information system for customer information, sales opportunities, building information, and construction results.
Products and services introduced
EMOROCO CRM
Related keywords

Pre-implementation issues

・The systems used (or referenced) by sales representatives were individually constructed, making it difficult to search and collect the customer information needed for work.
- Information on activities before they become sales opportunities is not being managed, so we would like to add a function that will enable efficient management of daily activities.
(By using mobile devices, you can complete your work from outside the office without having to go back to the office.

Effect after introduction

・Consolidate customer information, current construction status, response history, and transaction history
・The system is convenient as it allows you to report on sales activities and complete your work from the outside.

CUEWhat prompted the introduction?

Key points for selecting Dynamics 365 (CRM)

  • On-premise construction possible
  • Versatility of technology that can be used in our own information systems in the medium to long term