Example of a general hospital rooted in the community
Products and services introduced
Related keywords
Pre-implementation issues
The hospital held management meetings once a week, but the large number of paper documents was an issue. An average of 1 sheets of paper were distributed at each meeting. Important documents, as well as documents that may be needed in the future, could not be discarded, and the number continued to grow. It was difficult to find and review information, and the use of the documents was not increasing.
Effect after introduction
After implementing CRM, all documents were archived. Going paperless eliminated the need for distributed documents, and the amount of work involved in preparing for meetings was significantly reduced. Another major benefit was that the documents were archived, allowing necessary documents to be searched and viewed immediately. Being able to freely view past documents at any time is likely to lead to better medical care.
